Frequently Asked Questions

How can I find a specific sneaker? We currently offer three easy ways to look for your favorite sneakers on ShoesBuyOnline.com: Search by colorways Search by sneaker name or brand Shop by shoes categories via the menu to the left.

How do I make a purchase on ShoesBuyOnline.com? The purchase process at www.shoesbuyonline.com is completely secure and is completed in 5 simple steps. Once you find the shoes that you want to buy, select the size and input the quantity. Click on "Add to Cart" button. Shopping Cart
Review the sneakers in your shopping cart. When you are ready, click on "go to checkout" button. Log In | Sign up
For Returning Customer, please enter your Email Address and then Password to log in.
New Customers should sign up an account with ShoesBuyOnline.com for shopping purpose. And thus, you're entitled to enjoy our Gold Medal Customer Service and Special Discounts for members. Delivery Information
Please indicate the destination for the product. Payment Information
Please indicate the method of payment and the billing address.
Enter all Redemption Code of Discount Coupons and/or Number of Reward Points. Order Review & Confirmation
Ensure all order information is correct. You may edit your address and payment information.
Please print the order confirmation page for your records.
Select "confirm the order" to complete checkout.
Also, we'll send you an Order Confirmation email with order details and an Invoice link inside.

How do I track my order? When you choose to create an account after making a purchase at www.shoesbuyonline.com, you are able to log in at your convenience to check your order status via "My Account" link on top of every page. Once we ship the items in your order, you will receive a shipment confirmation email with your EMS tracking number included. You may use this tracking number at EMS to monitor the order in transit.

What do I get for registering online? With your account, you can now take part in the various services we have to offer you. Some of these services include: Permanent Cart - Any sneakers added to your online cart remain there until you remove them, or check them out. Address Book - We can now deliver your shoes to another address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves or to run a dropship business. Order History - View your history of purchases that you have made with us. Sneakers Reviews - Share your opinions on Nike shoes with our other customers. Order Tracking - Check your order status online. Privilege - Earn Reward Points, Receive exclusive offers, special discounts and shoes information via email. To register, select "Register" at the top of any page on www.shoesbuyonline.com.

How do I update information in my account? If you have signed up for an account on www.shoesbuyonline.com, click "My Account" at the top of the screen. You’ll be able to update your mailing address, your email address, your email preferences, change your password and check orders.

How do I sign up for your newsletters? You may either sign up for our newsletters by clicking the link "Newsletter Subscribe" in 'More Information' sidebox or select the checkbox to opt-in to receive emails during the check out process.
Our newsletters are designed to give you important information on exclusive offers, product promotions, and sales.

I signed up for newsletters, how do I unsubscribe? You can unsubscribe in 2 ways: Each promotional email sent to you contains an easy way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of the email.
Use the 'Unsubscribe' link on our Website.

What Payment Methods does ShoesBuyOnline.com accept? We do offer the following methods of payment: Western Union MoneyGram Bank Wire Transfer T/T MoneyBookers You can select your favorite payment method and get instructions on how to pay while you check out!

Can you give me any discounts? ShoesBuyOnline.com offers our customers diversiform rebates. Please visit 'ShoesBuyOnline Customer Rewards Program' page for full details.

How do I get wholesale? ShoesBuyOnline is primarily a retail business, however occasionally, we provide wholesale orders to qualified business customers. if you are interested in wholesale, please email your name, company name, contact information and a list of products you're interested in to ShoesBuyOnline™. A representative will contact you if we can accomodate your needs. Prices can and do vary based on the sneakers and quantities involved.

Do you have any stores? ShoesBuyOnline is only a web business and does not have any retail outlets or locations.

Can you notify me when a certain style/size/color becomes available? To be notified you must go to the detail of the shoe page, click on sidebox - Notify me If My Size Becomes Available - and leave your email. Our website will send you an email when your size becomes available.

Can you send me a catalog? ShoesBuyOnline.com is mainly an online shoes supplier, and therefore we do not provide a catalog to our customers. Our website is updated on a regular basis with new styles and sale prices. By visiting our website frequently, you will see the most up-to-date information on our available Nike sneakers.

Do you allow group purchases? ShoesBuyOnline.com will be happy to assist you with group purchases for corporate, team, or any other use. Please send e-mail to ShoesBuyOnline™ with any questions or assistance regarding group purchases.

If your question is not addressed in the information provided above, please to send an email to us.